At Angel on Paws, we work with trusted fulfillment partners to deliver our products to customers in the United States and selected international destinations.
Please review the information below before placing your order.
Orders are typically processed within 1–5 business days after payment confirmation.
Processing time is separate from estimated delivery time and may vary depending on product availability, order verification, fulfillment location, weekends, holidays, and other operational factors.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
We currently ship to:
United States
and selected European destinations, including:
Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain, and the United Kingdom.
Available shipping options are determined by the delivery address entered at checkout.
For eligible orders shipped within the United States:
Standard Shipping — $4.90
For orders under $50.00
Free Shipping — $0.00
For orders of $50.00 or more
Estimated delivery times may vary depending on the product, fulfillment location, and carrier. Any delivery estimate displayed at checkout or provided after shipment is an estimate and is not guaranteed.
For eligible orders shipped to the European destinations we currently serve:
Standard International Shipping — $9.90
Estimated delivery: 7–15 business days
Delivery estimates do not include circumstances outside our reasonable control, such as customs processing, carrier disruptions, severe weather, or other unexpected delays.
Because Angel on Paws works with multiple fulfillment partners, products from the same order may occasionally be shipped separately.
If your order is divided into multiple shipments, you may receive separate tracking numbers and packages at different times.
You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple packages.
When tracking is available, you will receive tracking information after your order has shipped.
Please allow some time for the carrier to activate and update tracking information after the shipping label has been created.
If your tracking information has not updated for an extended period, please contact us at support@angelonpaws.com.
International orders may be subject to customs procedures, duties, import taxes, VAT, or other charges depending on the destination, the product, and applicable laws.
Where such charges are not collected at checkout, they may be assessed by local customs or other authorities upon importation.
Any applicable charges and responsibilities will be handled in accordance with the information provided at checkout and applicable law.
Delivery dates are estimates and cannot be guaranteed.
Orders may occasionally be delayed due to circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather, holidays, high-volume periods, or other unforeseen events.
If your order appears to be significantly delayed, please contact us at support@angelonpaws.com, and we will assist you in reviewing the shipment.
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error after placing your order, contact us at support@angelonpaws.com as soon as possible. We cannot guarantee that an address can be changed once fulfillment has begun.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided by the customer.
If your tracking information indicates that a package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors when appropriate, and contact the carrier.
If you are still unable to locate the package, contact us at support@angelonpaws.com, and we will review the situation with you.
If your package arrives damaged, please contact us promptly and include your order number and photographs of the package and damaged item, when possible.
Orders may enter processing shortly after they are placed.
If you need to change or cancel an order, contact us at support@angelonpaws.com as soon as possible.
We cannot guarantee changes or cancellations after fulfillment has begun.
For additional information about cancellations, returns, and refunds, please review our Return & Refund Policy.
If you have questions about shipping or an existing order, please contact:
Angel on Paws
Email: support@angelonpaws.com
Website: www.angelonpaws.com